The Link Between Social Media and Customer Service

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To succeed in today’s world, businesses must build a community around their brand and products. Not only do they need to build that community, but they must stay connected with their customers. The majority of businesses, whether a small shop or a Fortune 500 company, utilize and monitor social media to identify and respond to their customers. Social media lets a business “virtually”  meet their customer and respond to their needs in a positive way. Businesses that neglect to address the customer’s concerns through various social media platforms, will most likely be left in the digital dust of others. Check out this interesting infographic below that shows the link between social media and customer service.

This is a sponsored post.